Effective Date: 1st July’2025

Who We Are

This website is operated by Webchilly Infoways, doing business as WP24x7. Our official website address is: https://wp24x7.com. You can reach us for privacy-related concerns at [email protected].

What Personal Data We Collect and Why

We collect the following personal data:

• Name, email address, and phone number via contact forms – used to respond to service inquiries or support requests
• Payment details during service checkout – securely processed via Razorpay, Stripe, or PayPal
• Technical and usage data (e.g., IP address, browser type) – collected through Google Analytics

We collect this data to deliver our services, communicate with clients and leads, and improve user experience. Your data is never sold or rented to third parties. Data is collected based on your consent and/or legitimate business interest under applicable data protection laws (including DPDP Act, India and GDPR, EU).

Comments

We do not collect comments from users on our website at this time.

Media

Users are not allowed to upload media files to this website. Therefore, no media-related personal data is collected or shared.

Contact Forms

When you submit a form on our website, we collect your name, email, and phone number. This information is used solely for client communication or service follow-ups. We retain form submissions for up to 6 months for customer service purposes. We do not use form data for unsolicited marketing without consent.

Cookies

We use cookies to enhance site performance and user experience. Cookies may be set by:

• WordPress (session and login cookies)
• Google Analytics (visitor tracking)
• Embedded YouTube videos

You may disable cookies through your browser settings. However, some site features may not function correctly without cookies.

Analytics

We use Google Analytics to understand how visitors use our site. Google may collect anonymized data such as your IP address and browsing behavior. You may opt out by using Google’s opt-out browser add-on. Read Google’s policy here: Google Privacy Policy.

Who We Share Your Data With

We share data only with essential third-party service providers:

• Payment Gateways: Razorpay, Stripe, PayPal (for secure transactions)
• Analytics: Google Analytics (for performance monitoring)
• Live Chat: [zopim] (for real-time customer support)
• Cloud Hosting: Indian hosting provider with data centers in India
• Embedded Content Providers: YouTube (for video content)

These services may have access to basic user interaction data as necessary for performance. We ensure they comply with data protection standards.

How Long We Retain Your Data

• Contact form entries: 6 months
• Analytics data: 12 months
• Payment records: Up to 7 years (as per accounting laws)

Your Rights Over Your Data

Under applicable data protection laws (DPDP Act, GDPR), you have the right to:

• Request access to your data
• Request correction or deletion of your data
• Withdraw consent for processing
• Request data portability

To exercise any of these rights, contact us at [email protected].

Where Your Data Is Sent

Our servers are located in India. Some third-party services (e.g., Google, Stripe, PayPal) may transfer your data internationally, including to the United States or European Economic Area. In such cases, we ensure that these transfers are protected through standard contractual clauses or equivalent safeguards.

Contact Information

For any questions or concerns about your privacy, please reach out to our data controller:

• Name: Webchilly Infoways (Operator of WP24x7)
• Email: [email protected]

How We Protect Your Data

• We use SSL encryption to protect all data transmission
• Our servers are protected with firewalls and access controls
• All form data is securely transmitted and stored

What Data Breach Procedures We Have in Place

We monitor and audit server activity. In case of a breach, we will notify affected users within 72 hours and report it to relevant authorities in accordance with Indian DPDP Act and GDPR obligations.

What Third Parties We Receive Data From

We do not receive user data from any advertising partners or external data providers.

Automated Decision-Making and Profiling

We do not use your data for automated decision-making or profiling.

Industry Regulatory Disclosure

Webchilly Infoways is a registered business operating under Indian law. We comply with all relevant data protection and IT regulations applicable to service-based websites in India and for global users.

By using our website or submitting your data, you agree to the terms outlined in this Privacy Policy.