Refund Policy

Effective Date: 1st Jun’2025

Thank you for choosing WP24x7.com for your WordPress service, support, and maintenance needs. We are committed to providing the highest quality of service, along with a fair and transparent refund and cancellation policy. Please review the details below before subscribing or purchasing any service from us.

1. Refund Eligibility

  • Refunds can be requested within 30 days from the original purchase date.
  • Refunds are applicable only if:
    • The purchased service was not delivered as described or promised.
    • We failed to meet the outlined service expectations after a reasonable resolution attempt.
  • Refunds will not be provided for customer dissatisfaction due to changing requirements or missed cancellation deadlines.

2. Refund Process

To request a refund:

  • Email us at [email protected] or reach out via live chat on our website.
  • Include your order ID, date of purchase, and reason for requesting a refund.
  • We will respond within 3–5 business days and process eligible refunds within 7 working days.

3. Non-Refundable Services

  • Customized development projects or software services once started.
  • One-time emergency fixes, consultations, or technical support sessions (unless unresolved).
  • Any service delivered or initiated after the 30-day refund window.

4. Cancellation Policy for Recurring Plans

  • You may cancel your monthly or annual maintenance subscription at any time by emailing us or through your client dashboard.
  • Please cancel at least 7 days before your next billing date to avoid being charged for the next cycle.
  • After cancellation, your service will remain active until the end of your current billing period. No partial refunds are issued for unused days.

5. Automated Billing Terms

  • When you subscribe to a recurring plan, you authorize WP24x7.com to automatically charge your selected payment method at each renewal period.
  • Subscription renewals occur monthly or annually, depending on the plan chosen, unless cancelled in advance.
  • You will receive a billing notification via email prior to renewal. You may update billing preferences or cancel anytime via support or your client account.

6. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us:

7. Policy Updates

This policy may be updated periodically without prior notice. Please review this page regularly to stay informed of any changes.

8. Related Policies

We recommend reading our other key policies for complete transparency:

By purchasing or using any of our services, you confirm that you have read and agreed to this Refund and Cancellation Policy.